Return & Refund Policy

Last updated: 23 July 2026 · Applicable to all orders placed on ventakart.com

At VentaKart, we want you to be confident in every purchase. This policy explains how returns, replacements, and refunds are handled for the two categories of products we sell: physical goods and digital software licenses.

1. Physical Products (Hardware, Electronics, Accessories)

  • Returns are accepted within 7 days of delivery for eligible items.
  • The product must be unused, in its original packaging, with all accessories, manuals, and tags intact.
  • Items damaged due to misuse, normal wear and tear, or unauthorised repair are not eligible for return.
Situation Resolution
Item arrived damaged/defective Free replacement or full refund, once verified
Wrong item delivered Free pickup and correct item shipped, or full refund
Changed your mind Return accepted within 7 days if unused & unopened; return shipping may apply

2. Digital Products — Software Licenses

Software license keys (e.g., Windows, Microsoft Office, antivirus products) are digital, non-returnable products once the license key has been delivered or revealed, in line with standard industry practice for activation-based software.

Exceptions where a refund or replacement key will be provided:

  • The license key is invalid, already used, or fails to activate despite following the correct vendor activation steps.
  • The wrong product/edition was delivered due to an error on our part.
  • The order was charged but the license was never delivered.

To claim any of the above, please contact us within 48 hours of delivery with your order ID and a screenshot of the activation error.

3. How to Request a Return or Refund

  • Email support@ventakart.com with your order number, reason for return, and photos (for physical products) or error screenshots (for software).
  • Our team will review your request within 2 business days and share the next steps.
  • Approved refunds are processed to the original payment method within 5–7 business days after the returned item is received/verified.

4. Non-Returnable Items

  • Software license keys once delivered (except as noted in Section 2).
  • Products with tampered or missing serial numbers/seals.
  • Items marked “Final Sale” or purchased during clearance, unless defective.

5. Cancellations

Orders can be cancelled free of charge as long as they have not yet shipped or, for digital products, before the license key has been delivered. Once shipped or delivered, the standard return process above applies.

6. Contact Us

For any return, refund, or order issue, reach out to support@ventakart.com and our support team will assist you.

Note: This policy reflects common e-commerce practice under India’s Consumer Protection (E-Commerce) Rules, 2020. Please review the return window and non-returnable categories against your actual vendor agreements before publishing.